O2C (Order-to-Cash)

O2C (Order-to-Cash) is the end-to-end process of managing customer orders and collecting cash from customers. It covers everything from sending an invoice to receiving the payment and updating customer accounts.

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Clients who request this:

Small businesses, CPA firms, startups, real estate agencies, e-commerce, and healthcare companies.

1

Customer Setup & Credit Approval

The process of onboarding a new customer by collecting required details and assessing their creditworthiness before extending credit terms.

2

Sales Order Creation

The process of generating an official customer order document that confirms product or service details, pricing, and delivery terms before fulfillment.

3

Order Fulfilment (product/service delivery)

The process of delivering the ordered product or service to the customer as per agreed specifications and timelines.

4

Billing / Invoice Generation

The process of creating and issuing an accurate invoice to the customer based on delivered products or services and agreed pricing.

5

Revenue Recognition

The process of recording revenue in the financial statements when it is earned, not necessarily when cash is received, in accordance with accounting standards.

6

Payment Receipt (bank/online portals)

The process of receiving customer payments through bank transfers or online gateways and recording them against outstanding invoices.

7

Cash Application

The process of matching and applying customer payments to their corresponding invoices to keep accounts receivable accurate and up to date.

8

Collections Follow-up

The process of contacting customers to remind them of overdue invoices and requesting timely payment to reduce outstanding receivables.

9

AR Aging & Reporting

The process of categorizing outstanding customer invoices by due date to monitor receivables, identify delays, and improve cash flow management.